End to End Document Digitization

Rolling Out Of Enterprise Document Digitization Platform Capability

One of the BIG 4 banks of Australia was facing challenges from aging document management systems, resulting in significant outcomes including cost savings and an end-to-end document process with traceability.

Challenges

Ageing and complex landscape grown over time – multiple document management, generation and imaging capabilities in the bank
1500+ communication templates, six billion documents in disparate systems and multiple print vendors
Tight integration with legacy systems, increasing total cost of ownership and cost of change
Critical technology risks relating to out of support, ageing infrastructure

Approach

Discovery analysis to understand as-is state and define the business process maps for the target state
Define target state architecture for the platforms aligning to “API first” and “Cloud native“
Defined “Industrialisation” capabilities working very closely with the Product Owners of each of the platform
Market scan, industry references , RFP of products
Implementation of target state platform using bank's public AWS cloud
Defined migration and decommissioning strategy for each of the capabilities

Goals

Enterprise level best-in-class platforms
Microservices driven architecture
Build enterprise services for reusability / orchestration
Cloud first strategy
Migration of all documents to central repository
Consolidate multiple document management system to target state
Multi cloud enabled architecture for “Core System of Record”
Transitioning of IP in-house
Build it-Run It service model

Result

50+ to 6 rationalised apps
75 to 5 reusable capabilities
10+ to 1 centralised support team
14 to 4 consolidation of print vendors
End to end capability from document generation, distribution to archival
Multi brand, multi entity capabilities
Completion of document migration from external vendors and from multiple document archival systems to single target state Doc Management repo.
Reducing the support team and print vendors resulting in significant savings annually

Success Stories

Business Agility Continuous Improvement (BACI)

End-to-End Customer On-boarding Process

Blogs

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